ABF Buyers Protection

We know that buying unique, handcrafted items online can require some trust. To make you feel more comfortable with your purchase we offer industry-leading support and services to ensure you are satisfied with every purchase.

In order to keep your shipment safe we offer free insurance with all items to ensure they arrive as described. If they are damaged in transit the insurance will cover the cost of you item to be recreated.

In the unfortunate event that your purchase is received significantly not as described or has been damaged in transit, we will do everything in our power to make it right (see table for further details). Please ensure you contact us within one day of receiving your item to let us know there is a problem. We will work with you the arrange a return of your item or provide you with instruction to fix the issue if possible.

If your purchase doesn't arrive as described, we want to make it right. In order to do this there are a few house keeping items that need to be followed.

  • The order must have been placed online through www.australianbeachfurniture.com.au

  • The item is significantly not as described, damaged in transit or never arrived

  • You have reported the issue via email to australianbeachfurniture@gmail.com within 24hrs of delivery with supporting photos of the item.

  • If the item is damaged in transit photos of the damaged packaging and item also need to be emailed within 24hrs.

  • If you item has not arrived please continue to check tracking details and advise me within 31 days for domestic shipping or 3 months for international shipping.

Buyer protection is only for the above. Here are some issues that are not covered under the ABF buyer protection.

  • You are returning an accurately described item, outside of the stated return policy

  • You elected to arrange your own shipping or pick up the item in person and the item was damaged at pick up or during shipping

  • You purchased the item directly from somewhere else that is not authorised to sell any items that have been made by SJ Campbell or Australian Beach Furniture, Australian Beach Resin or Australian Beach PTY LTD.